Rukwama Digital Solution Store Policy

Welcome to Rukwama Digital Solution, your trusted multi-vendor marketplace. To ensure a smooth shopping and selling experience, we have outlined the following policies for our platform:

General Guidelines

1. Account Responsibility: All users must register an account to buy or sell on our platform. Users are responsible for maintaining the confidentiality of their account details.

2. Prohibited Items: Vendors are prohibited from selling illegal, counterfeit, or restricted items. Such listings will be removed, and accounts may be suspended.

3. Communication: All communication between buyers and sellers must occur through the platform to ensure safety and transparency.

Buyer Policy

1. Order Confirmation: Buyers must provide accurate details for order processing, including delivery addresses and contact information.

2. Payment: Payments must be made through the platform's secure payment gateways. Direct payments to sellers are prohibited.

3. Returns and Refunds:

   • Buyers can request a return or refund based on the vendor’s specific policy listed on the product page.

   • Disputes will be resolved through our platform’s dispute resolution process.

4. Product Reviews: Buyers are encouraged to leave honest reviews. Abusive or false reviews will be removed.

Seller Policy

1. Product Listings:

   • Vendors must provide accurate descriptions, pricing, and images for their products.

   • Listings must comply with all local laws and platform guidelines.

2. Order Fulfillment:

   • Sellers must process and ship orders promptly within the timeline specified in their store policies.

   • Tracking information must be provided for shipped orders.

3. Returns and Refunds:

   • Sellers must clearly state their return and refund policies on each product page.

   • Refunds must be processed within 7 days of receiving a returned product.

4. Commissions and Fees:

   • The platform will deduct a commission on each sale. Details of the commission structure can be found in the vendor agreement.

   • Sellers are responsible for any additional fees, such as payment processing charges.

Dispute Resolution

1. Raising Disputes:

   • Buyers and sellers can raise disputes through the platform’s support system.

   • All disputes must be initiated within 14 days of order delivery.

2. Resolution Process:

   • The platform will mediate disputes to ensure fair outcomes based on evidence provided by both parties.

   • Decisions made by the platform are final and binding.

Privacy Policy

1. Data Usage: User data is collected and used in accordance with our Privacy Policy, which can be found on our website.

2. Third-Party Sharing: We do not sell or share user data with third parties without consent, except as required by law.

Prohibited Activities

• Fraudulent transactions.

• Use of bots or automated systems to manipulate the platform.

• Harassment or abusive behavior towards other users.

Termination of Accounts

• Accounts may be suspended or terminated for violating any of the policies outlined above.

Changes to Policies

• Rukwama Digital Solution reserves the right to update these policies at any time. Users will be notified of significant changes.

By using Rukwama Digital Solution, you agree to adhere to these policies. For any questions or clarifications, please contact our support team at email: [email protected] Phone number: 0790544920